Home Support - Island Health Community Health Services

Caregiver Support, Condition Specific Support, Disability Services, End of Life Care / Palliative Care, and Home Health Care

Provided by Island Health

Home support is available for individuals requiring assistance with activities of daily living due to health conditions, functional limitations, recovery needs, caregiver support needs, or end-of-life care.
Island Health Community Health Services provides subsidized Home Support for eligible patients who require assistance with activities of daily living due to health conditions, functional limitations, recovery needs, caregiver support needs, or end-of-life care. In order to receive subsidized assistance, a financial assessment will be conducted to determine the ammount subsidized by the Ministry of Health. Services are provided in the patient’s home by Community Health Workers and are based on assessed need, eligibility, safety, and local service availability.

Home Support may be appropriate for patients who require assistance with:
  • Personal care, including bathing, toileting, dressing, grooming, or getting ready for the day or night
  • Medication assistance
  • Heating and serving simple meals
  • Short-term support during illness, post-acute recovery, or after surgery
  • Caregiver respite when personal care or supervision needs can be supported through Home Support
  • Palliative or end-of-life care at home
Please note that Home Support does not provide:
  • Housekeeping, laundry, grocery shopping, errands, or transportation
  • Banking, financial tasks, or bill payment support
  • Care for pets or other household members
  • Tasks requiring heavy lifting, climbing, or services outside the assessed care plan
Eligibility
  • Patient must be a Canadian citizen, or have permanent resident status
  • Patient must be a resident of British Columbia
  • Eligibility depends on health conditions, exisisting supports, and care needs
How to Access
  • Access starts through the Community Access Centres using a central intake and assessment process. During this process, clinicians will assess eligibility, clinical need, function, and safety to determine if Home Care Nursing is the right service. Services vary by location.
  • General public can call their local Community Access Centre (see below) to request further information and self-refer.
  • Healthcare Practitioners please review the Physician Information section below.

Learn about other home and community care services provided by Island Health Community Health Services.

Website: https://www.islandhealth.ca/services...

250-388-2273 (South Island)

Toll Free: 1-888-533-2273

Hours of Operation are 8:30 AM to 10:30 PM, 7 days a week, 365 days of the year
Serves all communities south of Mill Bay, including Greater Victoria, Southern Gulf Islands and west to Port Renfrew.

250-739-5749 (Centre Island)

Toll Free: 1-877-734-4101

Hours of Operation are 8:30 AM to 8:00 PM, 7 days a week, 365 days of the year
Serves all communities from Mill Bay to Deep Bay, including Gabriola Island, and from Parksville on the east to beyond Tofino/Ucluelet on the west coast.

250-331-8570 (North Island)

Toll Free: 1-866-928-4988

Hours of Operation are 8:30 AM to 6:00 PM, 7 days a week, 365 days of the year
Serves all communities north of Deep Bay including Mt. Waddington Regional District and the adjacent mainland area

Cost: Fees may apply

Referral options:

  • Self-referral
  • Family physician or nurse practitioner referral
  • Specialist referral

Details: Individuals can access this service for their family by calling their local Community Access Line

Brochures and Info
Associated Programs/Services

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Availability

Service area: Island Health Area + show cities

Service area cities: Alert Bay, Bamfield, Black Creek, Brentwood Bay, Campbell River, Cathedral Grove, Chemainus, Cobble Hill, Comox, Coombs, Cortes Island, Courtenay, Cumberland, Deep Bay, Denman Island, Duncan, Fanny Bay, Gabriola Island, Galiano Island, Gold River, Hornby Island, Horne Lake, Kyuquot, Ladysmith, Lake Cowichan, Langford, Lantzville, Long Beach, Mayne Island, Merville, Mill Bay, Nanaimo, Nanoose Bay, Nitinaht, North Saanich, Parksville, Pender Island, Penelakut Island, Port Alberni, Port Alice, Port Hardy, Port McNeill, Quadra Island, Qualicum Beach, Quathiaski Cove, Saanich, Saanichton, Salt Spring Island, Saturna Island, Sayward, Shawnigan Lake, Sidney, Sointula, Sooke, Tahsis, Tofino, Ucluelet, Victoria, and Zeballos

Service Types Provided
Caregiver Support
Condition Specific Support
Disability Services
End of Life Care / Palliative Care
    Home Health Care

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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