Settlement Support Services

Immigrant and Refugee Services

Provided by Settlement Orientation Services (SOS)

This program helps newcomers learn about life in British Columbia, Canadian society, and local community services such as healthcare and education to support successful settlement in BC. Services are available in English and in participants’ first languages.
Provides first language support with all aspects of the refugee claim process, as well as general settlement services for refugee claimants.

Settlement services in detail:
  • Provides services in the local community.
  • Provide information on government public services (like medical care and schooling) and government rights and responsibilities.
  • Confidential support to help individuals and their families adjust to living in British Columbia.
  • Connect individuals to services and support in their local community.
  • Develop a settlement plan to meet their short- and long-term needs.
  • Help individuals gain confidence for their daily life in Canada.

To join the program, individuals must hold one of these statuses in Canada:
  • Permanent Resident (PR)
  • An Individual selected to become a Permanent Resident, and who has been informed by a letter from the IRCC
  • Protected Person, as defined in S.95 of Canada’s Immigration and Refugee Protect Act (IRPA)

604-255-1881

Public email: settlement@issbc.org

Website: https://issbc.org/our-programs...

2610 Victoria Drive, Vancouver, British Columbia, V5N 4L2

Wheelchair accessible.

778-372-6567

Public email: info@issbc.org

Website: https://issbc.org/locations/maple-ridge/

#110, 22638 119 Avenue, Maple Ridge, British Columbia, V2X 4L1

604-942-1777

Public email: info@issbc.org

Website: https://issbc.org/locations/burnaby/

7355 Canada Way, Burnaby, British Columbia, V3N 4Z6

604-942-1777 (LINC) | 604-416-2946 (Settlement and Career Services)

Public email: info@issbc.org

Website: https://issbc.org/locations/tricities/

3030 & 3020 Lincoln Avenue, Coquitlam, British Columbia, V3B 6B4

604-522-5902

Website: https://issbc.org/locations/new...

#280, 610 Sixth Street, New Westminster, British Columbia, V3L 3C2

Service is available in Arabic, Dari, English, Farsi, French, Spanish, and Swahili.

Cost: No cost

Availability

Service area: Burnaby, Coquitlam, Maple Ridge, New Westminster, Vancouver + show cities

Service area cities: Burnaby, Coquitlam, Maple Ridge, New Westminster, and Vancouver

Service Types Provided
Ways to Access
  • Provided at a single location
  • Provided in a group in-person

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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