KUU-US Adult Crisis Line - 24-hour Phone Support for First Nations Adults/Elders

Indigenous Services and Mental Health - Adult

Provided by KUU-US Crisis Line Society

Provides culturally-relevant support for First Nations, Métis, and Aboriginal individuals in the Port Alberni area and Indigenous communities across British Columbia, offering phone, text, and chat services for adults and elders dealing with mental health crises.
Once the crisis issue has been identified, the level of severity for call handling is determined. The goal is to establish a non-judgmental approach to listening and problem-solving. A support system is put into place where the caller is brought back to a pre-crisis state. Debriefing is also provided to any front-line worker who works in the field. KUU-US also maintains an in-depth referral database.

Services Offered:
  • Listening, problem-solving, and emotional support.
  • Risk assessments and safety planning.
  • Referrals to cultural and Western support systems.
  • Debriefing for frontline workers.

KUU-US takes suicide ideation, attempts in progress, and calls from third-party reporting seriously. This may involve providing phone support and establishing coping mechanisms by doing safety monitoring calls. For “at-risk” emergency or life-threatening situations, workers are able to call upon KUU-US’ own 24hr crisis mobile service for Port Alberni, Mental Health Outreach, Emergency personnel or identified Responders in remote communities.

KUU-US means “people” in Tseshaht Language.

250-723-4050 (Adults/Elders -Port Alberni)

Toll Free: 1-800-588-8717 (Province-wide)

Website: https://kuu-uscrisisline.com/services...

1-833-638-4722 (Metis Line)

778-601-8009 (Chat & Text Support)

Chat and text support available 7 days a week, from 6:00 pm to 7:00 am.

Cost: No cost

Associated Programs/Services

Also offered by KUU-US Crisis Line Society:

Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Cherryville, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids (Queen Charlotte City), Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Edmonton, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Gitlaxt'aamiks (New Aiyansh), Golden, Gold River, Grand Forks, Grand Prairie, Granisle, Greenwood, Hanceville, Harrison Mills, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kispiox, Kitimat, Kwadacha Nation (Fort Ware), Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Okotoks, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Indigenous Services
Mental Health - Adult
Ways to Access
  • After Hours Services
  • Provided by phone
  • Provided by text or chat

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
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  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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