bc211 - 24/7 Social & Health Services Navigation Support Help Line

Addictions / Substance Use, Caregiver Support, Child Services, Disability Services, Housing / Shelter, Immigrant and Refugee Services, Indigenous Services, LGBT2Q+ Community, Mental Health - Adult & Senior, Mental Health - Child & Youth, Seniors Services, Victim Services, and Youth Services

Provided by BC211

Provides free information & referral to a range of community, social, and government services. Phone line open 24 hours a day, 7 days a week. Text line open 8:00 AM - 10:00 PM, seven days a week.
Dial 2-1-1 in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, Vancouver Island, Gulf Islands and Sunshine Coast regional districts to talk with an Information & Referral Specialist. This service is free, confidential, multilingual, and available 24/7. Services are available in over 100 languages. See all bc211 listings

Text the name of your city to 2-1-1 in the Metro Vancouver, Fraser Valley, Squamish-Lillooet, Vancouver Island, Gulf Islands, and Sunshine Coast regional districts to chat with an Information & Referral Specialist. This service is free, confidential, and available 7 days a week.

Send an email by completing the online contact form to ask a question, share a story, or give feedback. A response will be provided within 24 hours with information, options, and referrals.

211 (1-888-484-3211)

Website: https://bc.211.ca/

Service is available in Arabic, Bulgarian, Burmese, Cantonese, Dari, English, Farsi, French, German, Gujarati, Hindi, Italian, Japanese, Korean, Mandarin, Pashto, Polish, Portuguese, Punjabi, Russian, Spanish, Swahili, Tagalog, Taiwanese, Tamil, Urdu, and Vietnamese.

Cost: No cost

Associated Programs/Services

Also offered by BC211:

Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids, Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Golden, Gold River, Grand Forks, Greenwood, Hanceville, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kitimat, Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Aiyansh, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Addictions / Substance Use
Caregiver Support
Child Services
Disability Services
Housing / Shelter
Immigrant and Refugee Services
Indigenous Services
LGBT2Q+ Community
Mental Health - Adult & Senior
Mental Health - Child & Youth
Seniors Services
Victim Services
Youth Services
Ways to Access
  • After Hours Services
  • Listing compilation or directory
  • Provided by phone
  • Provided by text or chat

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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