Caregiver Supports and Phone Line

Caregiver Support, Condition Specific Support, Disability Services, Home Health Care, and Services for Seniors

Provided by Family Caregivers of BC

Informs, supports, and educates on issues of concern to family caregivers. Offers one-to-one support in person, or province-wide via a toll-free phone line.
BC Caregiver Support Line:
Unpaid family and friend caregivers can call the free toll-free number for one-on-one telephone support. It is available Monday through Friday from 8:30 - 4:00 pm and return calls within one business day. Trained staff offer:
  • Emotional support and a listening ear
  • Help with navigating healthcare and other systems
  • Guidance to connect you with community programs and services

Common reasons caregivers call include:
  • Managing caregiving and other responsibilities
  • Help with system navigation
  • Understanding financial options
  • Managing stress, emotions and loneliness
  • Navigating family dynamics
  • Planning for the future

For additional support or if your caregiving situation is complex, clients can be refered to the 1:1 Caregiver Coaching service. Clients can also be connected with caregiver support groups in the area or virtually.
Referrals for Provincial Family Caregiver Program:
Family Caregivers of BC encourage and welcome referrals from family, friends and health care providers. Caregivers may also self refer. Fill out the online referral form, or download the PDF of the referral form and fax it to 1-250-361-2660. A follow-up with the family caregiver will be made within 2 business days.

Additional Caregiver Support Services provided include:
  • Toll-Free Caregiver Support Line accessible anywhere in the Province: Free 1:1 telephone support available anywhere in BC. Supports anyone caring for a family member, friend, or neighbour. Available Mon-Fri, 8:30 am to 4 pm and return calls within 1 business day.
  • 1:1 Caregiver Coaching Sessions: Free 1:1 coaching helps caregivers create personal wellness plans, develop advocacy skills and navigate complex caregiving situations. Offers up to four (4) 60 minute coaching sessions.
  • Caregiver Support Groups: Free monthly support groups provide caregivers with an opportunity to share their experience and build a sense of community. In-person and virtual options available.
  • Webinars and workshops
  • Virtual Caregiver Learning Centre: The Caregiver Resource Centre offers print, audio, and video resources for caregivers to enhance their resilience and learning.

Toll Free: 1-877-520-3267

Public email: cgsupport@familycaregiversbc.ca

Website: https://www.familycaregiversbc.ca

#6, 3318 Oak Street, Victoria, British Columbia, V8X 1R1

Hours: Monday to Friday 8:30 AM to 4:00 PM

Cost: No cost

Referral options:

  • Self-referral
  • Physician or nurse practitioner referral
  • Health professional referral
Referral Forms
Associated Programs/Services

Also offered by Family Caregivers of BC:

Availability

Service area: Province-wide + show cities

Service area cities: 100 Mile House, Abbotsford, Agassiz, Aldergrove, Alert Bay, Alexis Creek, Anahim Lake, Anmore, Armstrong, Ashcroft, Atlin, Bamfield, Banff, Barriere, Bella Bella, Bella Coola, Black Creek, Blue River, Boston Bar, Bowen Island, Brentwood Bay, Burnaby, Burns Lake, Cache Creek, Calgary, Campbell River, Canmore, Castlegar, Cathedral Grove, Cawston, Chase, Chemainus, Cherryville, Chetwynd, Chilliwack, Christina Lake, Clearwater, Clinton, Cobble Hill, Comox, Coombs, Coquitlam, Cortes Island, Courtenay, Cranbrook, Crawford Bay, Creston, Cumberland, Daajing Giids (Queen Charlotte City), Dawson Creek, Dease Lake, Deep Bay, Delta, Denman Island, Duncan, Edgewood, Elkford, Enderby, Fanny Bay, Fernie, Fort Langley, Fort Nelson, Fort St. James, Fort St. John, Fraser Lake, Fruitvale, Gabriola Island, Galiano Island, Gibsons, Gitlaxt'aamiks (New Aiyansh), Golden, Gold River, Grand Forks, Granisle, Greenwood, Hanceville, Harrison Mills, Hazelton, Hope, Hornby Island, Horne Lake, Houston, Hudson's Hope, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Kitimat, Kyuquot, Ladner, Ladysmith, Lake Country, Lake Cowichan, Langford, Langley, Lantzville, Lethbridge, Lillooet, Lions Bay, Logan Lake, Long Beach, Lumby, Lytton, Mackenzie, Maple Ridge, Masset, Mayne Island, McBride, Merritt, Merville, Midway, Mill Bay, Mission, Nakusp, Nanaimo, Nanoose Bay, Nelson, New Denver, New Westminster, Nitinaht, North Delta, North Saanich, North Vancouver, Okanagan Falls, Oliver, Osoyoos, Oyama, Parksville, Peachland, Pemberton, Pender Harbour, Pender Island, Penelakut Island, Penticton, Pitt Meadows, Port Alberni, Port Alice, Port Coquitlam, Port Hardy, Port McNeill, Port Moody, Powell River, Prince George, Prince Rupert, Princeton, Quadra Island, Qualicum Beach, Quathiaski Cove, Quesnel, Revelstoke, Richmond, Riske Creek, Rock Creek, Rossland, Saanich, Saanichton, Salmo, Salmon Arm, Salt Spring Island, Sardis, Saturna Island, Sayward, Scotch Creek, Sechelt, Shawnigan Lake, Sicamous, Sidney, Skidegate, Slocan, Smithers, Sointula, Sooke, Sorrento, South Surrey, Sparwood, Spences Bridge, Squamish, Stewart, Summerland, Sun Peaks, Surrey, Tahsis, Tatla Lake, Telkwa, Terrace, Tofino, Trail, Tsawwassen, Tumbler Ridge, Ucluelet, Valemount, Vancouver, Vanderhoof, Vernon, Victoria, West Kelowna, West Vancouver, Whistler, White Rock, Williams Lake, Winlaw, Witset, and Yale

Service Types Provided
Caregiver Support
Condition Specific Support
Disability Services
Home Health Care
Services for Seniors
Ways to Access
  • Provided 1:1 in-person
  • Provided at a single location
  • Provided by phone
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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